Privacy policy.

1. Scope

This Privacy Policy describes how Ibarra's Handyman Services ("we," "us" or "our") collects, uses, discloses and safeguards information when you visit this website (the "Site") or contact us by telephone, text message or other means. By using the Site or contacting us, you agree to the practices described here and to our Terms & Conditions.

2. Information we may collect

We may collect the following categories of information, depending on how you interact with us:

• Contact and identification information you provide, such as your name, telephone number, email address, mailing or service address, and the city where work is to be performed.
• Project information you provide, such as descriptions, measurements, photographs or videos of your property and the work requested.
• Communications, including the content of calls, text messages, voicemails and other correspondence with us.
• Transaction information, such as quotes, invoices, payment method type and payment status. Payment card and account details are processed by third-party payment providers and are not stored by us.
• Technical and usage information collected automatically when you visit the Site, which may include IP address, device and browser type, operating system, referring pages, pages viewed, dates and times of access, and approximate location derived from IP address.
• Cookies and similar technologies, including browser storage used to remember preferences or whether certain content has been shown. We may use analytics, performance or security tools provided by third parties that set their own cookies or identifiers.
• Publicly available information, such as reviews you post about us on third-party platforms.

3. How we use information

We may use information for purposes including: responding to inquiries and providing quotes; scheduling, performing, documenting and following up on services; processing payments and maintaining business records; communicating with you about your project and our services; operating, maintaining, securing and improving the Site; complying with legal, tax, insurance and regulatory obligations; preventing fraud and misuse; and any other purpose disclosed to you at the time of collection or to which you consent.

4. How we may share information

We do not sell personal information. We may share information with: service providers that help operate the Site or our business (such as web hosting, analytics, communications and payment providers); subcontractors or other tradespeople engaged to perform part of your project; professional advisors such as accountants, insurers and attorneys; government authorities, courts or law enforcement where required by law, subpoena or legal process, or to protect our rights, property or safety or those of others; and a successor in connection with any sale, transfer or reorganization of the business. We may also share aggregated or de-identified information that does not identify you.

5. Photographs of work

We may photograph completed work for our records and for promotional use on the Site, on social media and on review platforms. We make reasonable efforts to avoid including identifying details such as addresses, names, mail or personal items. If you do not wish for your project to be photographed or displayed, please notify us before or during the work.

6. Reviews

Reviews displayed on the Site are reproduced from third-party platforms as posted by their authors, including the display name those platforms show. If you authored a review and would like it removed from the Site, contact us and we will remove it within a reasonable time.

7. Text messaging

If you text us or provide your mobile number, you consent to receiving text messages from us related to your inquiry or project. Message and data rates may apply. You may opt out of further text messages at any time by replying STOP or by asking us to stop. We do not send marketing text messages without your consent.

8. Third-party sites and services

The Site links to third-party websites and services, including review platforms and payment applications. Those sites are governed by their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing information.

9. Data retention

We retain information for as long as reasonably necessary to fulfill the purposes described above, to maintain business, tax, warranty and insurance records, to resolve disputes, and to comply with legal obligations. Retention periods vary depending on the type of information and the context in which it was collected.

10. Security

We use reasonable administrative, technical and physical safeguards intended to protect information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You transmit information to us at your own risk.

11. Your California privacy rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended, including the right to know the categories and specific pieces of personal information we have collected about you, the sources, purposes and categories of third parties with whom it is shared; the right to request deletion of your personal information, subject to exceptions; the right to request correction of inaccurate information; the right to opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising); and the right not to be discriminated against for exercising these rights. To exercise these rights, contact us using the information in the Site footer. We may need to verify your identity before responding. You may designate an authorized agent to make a request on your behalf.

12. Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is no common standard for interpreting these signals, the Site does not currently respond to them.

13. Children

The Site is intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 for purposes of the CCPA). If you believe a child has provided us with personal information, please contact us so we can delete it.

14. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top reflects the most recent revision. Material changes will be reflected on this page. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

15. Contact

Questions or requests regarding this Privacy Policy may be directed to Ibarra's Handyman Services, Buena Park, California, using the contact information shown in the Site footer.